FREE DELIVERY TO UK & EU.

Return And Refunds

 

RETURN CONDITIONS:

  • Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • A return request can be made for the following reasons:
    • Product is not liked by the customer
    • Product is not of proper size or shape
    • Product is damaged
    • The product does not correspond to the ordered details
    • Product is not packaged 
  • To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

RETURN REQUEST PROCESS

The Customer must follow these instructions to start the return request:

You must email info@love4brands.com who will reply to you with 'return instructions' to follow including our address in Italy where you will have to send the item to be returned. We have more than one address.

REFUNDS ON RETURNS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of refund on return. 

REFUND APPROVAL

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and applied to your credit card or original method of payment, within 48 hours.

    EXCHANGES

    We do not exchange goods. It is necessary to make a return request for the product that the customer wishes to return and create a new order deducting any credit charged on the customer's profile. 

    RETURNS SHIPPING 

    Return Shipping Address:

    You must email info@love4brands.com who will reply to you with 'return instructions' to follow including our address in Italy where you will have to send the item to be returned. We have more than one address.

    Return Shipping Charges:

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
    PayPal Return Shipping:
    If you made payment using your PayPal account you can claim the Return Shipping cost back from PayPal. To ask for a refund, log into your PayPal account, select the transaction, and click the ‘Request Return Shipping Refund’ link enabling you to fill out a refund request and provide your courier/posting receipts to the 'PayPal Return Shipping on Us service'. You have 30 days from the date your return is sent back to us to request a refund from PayPal. If your request is accepted, you will receive the corresponding funds directly into your PayPal account. It can take up to 10 days from the time you submit your refund request form for a refund to go through. There is a maximum amount allowed per refund depending on your country and currency, but this is typically around €30 per request in mainland Europe and £15 per request in the UK. 

    For more information please visit https://www.paypal.com/uk/webapps/mpp/refunded-returns

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@love4brands.com

     

    We do not guarantee that we will receive your returned item.

    What are you looking for?

    FONTANA 2.0 CHRIS

    Someone liked and Bought

    FONTANA 2.0 CHRIS

    10 Minutes Ago From Paris

    Your cart