FREE DELIVERY TO UK & EU.

FAQs

How Can I Shop from Love4Brands?

To shop from Love4Brands, a customer is required to make an account or profile. While signing up with Love4Brands, a customer is assigned with a customer dashboard from where the shopping and the items in cart can be managed. The shopping process is:
1. Log-in your account.
2. Browse the categories for your desired product
3. Select the product
4. Add it to cart
5. Proceed to check out
6. Pay for the Item

How can I pay for the products I purchase with Love4Brands?

A registered customer may pay for their purchased products via Credit/Debit Card or PayPal.

In which currency I can shop at Love4Brands?

Currency Option is given under the settings icon. You may select your currency from the given list. If your currency is not listed there, you may choose USD and pay in accordance with the current conversion rate.

Which payment methods do you accept?

We accept VISA, MasterCard, American Express, Delta, Visa Electron, PayPal, Alipay, JCB and iDEAL. We do not accept Cash-on-Delivery or payment in instalments.

Are my financial details safe with Love4Brands?

Love4Brands offers completely secure and reliable payment gateway. We respect your personal and financial information. Your data is protected at our platform. For further insight, please check our privacy policies.

Can I reserve order in my cart?

Adding an article in a cart doesn’t mean the order is reserved.

Can I amend or cancel my order?

Once the order is confirmed and processed to the warehouse for logistics, it can be cancelled but it’s not possible to add or remove single articles. When the order is ready to be shipped, it is not possible to make any more changes to it.

How do you ship the products?

The order is confirmed as soon as we receive the payment and our logistic warehouse starts preparing it to deliver. We are partnered with some of the world’s renowned delivery services across the globe.

How long it takes to deliver the products?

Orders will be processed and shipped within 3 days of receipt of payment.
For UK and EU customers, it usually takes 2-5 working days.
For the US, Canada and other Non EU countries customers, it takes 5 – 6 working days.

What are the shipping charges for the order?

Shipping charges depend on the size, weight and the delivery destination of the product which varies from category to category and product to product.

Do I need to pay any charges other than my order payment?

Sales Taxes are usually included in the price listed. Other than the payment, the customer also required to pay shipping charges and duties as per their delivery locations.

How can I return an article?

The Customer can request a return within 14 days of receiving the order for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.

The Customer must follow these instructions to start the return request:

  • 1. Access the "Profile" followed by the "My Orders" section

  • 2. Select the order to be returned

  • 3. Click on "Request Return" for the product that the Customer wants to return and select the reason from the drop-down menu, then click once on "Make Request"

  • 4. An e-mail enclosed with the instructions will arrive within 24 hours (please check the Spam or Promotions boxes)

  • 5. Send the instructions to the end customer

  • 6. Return the product within 15 days of receiving the e-mail

How can I get my refund?

The refund is provided in credit form on the Customer's profile within a maximum of 10 working days from receipt of the product. The credit is visible at the bottom of the Customer's profile account page.

1. The credit is automatically deducted when a new order is placed. The credit is available for 2 years following the issuance of the credit note.

2. The customer must first send a request for acceptance of the return.

3. The request is then confirmed by our customer services by e-mail who also issue a returns code.

4. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.

5. Our logistics confirm return delivery of the package.

6. Confirmation is sent to the customer that the goods received match the returns request.

A credit note or a refund is issued in the customer's name.

Do I need to pay returns shipment charges?

The shipping, return costs and customs duties are to be paid by the Customer unless otherwise instructed.

Can I exchange my product with any other product listed on Love4Brands website?

We do not exchange goods. It is necessary to make a return request for the product that the customer wishes to return and create a new order deducting any credit charged on the Customer's profile.

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